Shipping policy
Shipping Policy
Last Updated: June 5, 2026
Thank you for shopping with us. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Please review our Shipping Policy below.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
- We reserve the right to contact customers for order verification before dispatching an order.
Shipping Coverage
We currently provide delivery services throughout Pakistan.
Delivery Time
Estimated delivery times are:
- Major Cities: 2–5 business days
- Remote Areas: 4–7 business days
Please note that delivery times are estimates and may vary due to:
- Weather conditions
- Public holidays
- Courier service delays
- Unexpected logistical issues
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment is completed.
- We may offer free shipping promotions from time to time, subject to specific terms and conditions.
Order Tracking
Once your order has been dispatched, you may receive a tracking number via SMS, email, or WhatsApp (where available) to track your shipment.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) for eligible locations across Pakistan. Customers are requested to ensure availability at the provided delivery address to receive the parcel.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If incorrect or incomplete information is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- We may be unable to complete the delivery.
Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur beyond our control.
If your order has not arrived within the expected delivery period, please contact us and we will assist in tracking your shipment.
Damaged Packages
If your package arrives visibly damaged:
- Take photos of the package immediately.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting photos.
We will review the issue and assist you according to our Refund & Return Policy.
Contact Information
For shipping-related inquiries, please contact us:
Email: elsaura.info@gmail.com
Phone/WhatsApp: 0370-9885494
We appreciate your trust and look forward to serving you with a smooth and reliable delivery experience.